Need a hand with your account, a game that will not load, or a payment question? Our support team can assist with account-related issues, technical concerns, general enquiries and feedback. Send an email for detailed questions, or call during the hours shown below if you would rather speak to someone. Include the email address linked to your account and a short description of the issue so we can find the right details. Please do not send passwords or card numbers.
| Department | Contact |
|---|---|
| Customer support email | Account access, games and technical questions: [email protected] |
| General enquiries email | Questions and feedback not linked to an account: [email protected] |
| Affiliate enquiries email | Partnership and affiliate questions: [email protected] |
| Phone number | Customer support: +61 2 8126 7943 |
| Working hours | Phone support: Mon-Fri, 09:00-18:00 AEDT |
Email Support
For detailed requests, account-related issues or anything that needs an explanation or supporting documents, email is the preferred way to contact us. Include a clear subject line and your up-to-date contact details so we can identify your request and get back to you without unnecessary delays. Please don’t include passwords or full payment card details in your message.
Contact Form
Response Time
Most support requests and enquiries are answered within one business day. Simple queries, account access, bonus activation, payment confirmations, are usually handled fast; more complex issues such as KYC checks, transaction investigations or technical incidents may take longer depending on their nature and the information required. If a case needs extra time we'll keep you updated by email until it’s resolved.
Feedback
Tell us what you think - share feedback, suggestions or ideas to help improve the site. Our support team reviews submissions carefully and we use your input to refine features, promos and overall user flow. Send a message via support or the in-site feedback form and we’ll take it on board to make the casino easier to use and more enjoyable.